Company Description

Hub Scheduler

Southwark, London, SE16 7DW

£28,755 per annum 

Full-time, Permanent 

As a Hub Scheduler at CCH Group, you’ll be responsible for managing the scheduling of our Care Professionals, ensuring care rosters are created accurately and efficiently. Your work will be essential in maintaining both the continuity and high quality of care delivered to clients in their homes. You’ll work closely with both Care Professionals and clients to make sure all visits are aligned with individual care plans and delivered on time.

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure that no one in need of care ever feels forgotten or alone. We invest in our people, empower them in their roles, and change lives together.

Our Values

• COMMUNITY – Stronger together, building a thriving and supportive culture

• COURAGE – Boldly shaping a better future for care

• HEART – Passionate and dedicated—because what we do truly matters

Job Description

As a Scheduler, you'll play a vital role in ensuring clients receive consistent, high-quality care by coordinating and maintaining accurate staff schedules. This includes:

• Creating and updating care rosters in line with client needs and Care Professionals’ availability

• Managing last-minute changes and ensuring continuity of care

• Acting as the main point of contact for scheduling queries

• Organising training for new Care Professionals

• Ensuring compliance with care plans and regulatory standards

• Keeping accurate records and resolving scheduling issues promptly

Qualifications

· A background in healthcare, social care, or a related field is preferred.

· Experience in working with Care Professionals or support staff is desirable.

· Familiarity with the needs of clients receiving domiciliary care is an advantage

· Strong communication skills and the ability to engage effectively with staff, clients, and families.

· Detail-oriented with a focus on documentation, reporting, and resolving issues in a timely manner.

· Ability to handle sensitive situations with empathy and professionalism.

· Knowledge of regulatory standards and best practices in healthcare or homecare settings is advantageous.

Additional Information

Ready to Make a Difference?

Apply today and help transform lives in your community.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.