Company Description

Pay: £13.50 per hour

Shifts: Days 

We are CCH. With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind. We’re not only changing lives, we’re transforming the care sector. Our people-first approach puts care professionals at the centre of everything we do. Our goal is simple: to be the best place to work in care.

What makes CCH a great place to work? The results speak for themselves:

• 5,243 care professionals have referred a friend to join our company.
• 135 internal promotions were earned in just 12 months
• Every Operational Director began their career as a care professional

At Complete Care Amegreen, part of CCH, we live by our values of Community, Courage, and Heart, and we’re looking for like-minded people to join our growing Complex Care team in Birmingham.

Job Description

About the Role

We are seeking a compassionate, skilled, and committed Support Worker to provide 1:1 care for a child with complex medical needs within their home environment. This is a rewarding opportunity to deliver high-quality, person-centred care while working closely with a supportive and knowledgeable family.

You will play a key role in maintaining the child’s comfort, safety, and wellbeing, supporting both their clinical and emotional needs throughout the day.

About the Child

The child has a complex clinical profile, including:

• Pontocerebellar Hypoplasia
• Dystonia (managed with regular medication and an escalation care plan)
• Seizures
• Choreoathetoid Involuntary Movement Disorder

They are also oxygen dependent (requiring up to 2L via nasal prongs) and need ongoing respiratory support, including:

• Regular oral and nasopharyngeal suction
• Daily chest physiotherapy

The child is currently unable to attend school due to their health needs but is supported at home with sensory and tactile activities.

They are described as calm, relaxed, and easy-going, and enjoy:

• Being around others and included in conversation
• Gentle interaction such as hand-holding
• Sensory and tactile play
• Watching children’s television (e.g. Omar and Hana)
• Listening to music

When distressed, they are comforted through reassurance and physical closeness from familiar caregivers. They prefer to remain at home, where they feel safe, comfortable, and settled.

Clinical Responsibilities

Due to the complexity of care, previous experience in paediatric complex care is essential.

Duties include:

• Management of oxygen therapy
• Safe and effective oral and nasopharyngeal suction
• Supporting chest physiotherapy routines
• Monitoring and responding to dystonia episodes in line with care plans
• Seizure awareness and management
• Administration of prescribed medication
• Accurate documentation and record keeping

 All care staff must be competency assessed and signed off within the care package before undertaking clinical tasks.

Health & Safety Requirements

The child has a history of recurrent chest infections and multiple PICU admissions, making careful monitoring and skilled clinical care essential.

🚨 Allergy Alert:
The child has multiple severe allergies and is at risk of life-threatening anaphylaxis.

Allergies include:

• Eggs
• Chicken
• All dairy products
• Epimax paraffin-free ointment

An EpiPen must be available at all times, and strict avoidance of allergens is critical.

Daily Support

• Providing comfort, reassurance, and emotional support
• Engaging in sensory and tactile activities
• Maintaining a calm, safe, and nurturing environment
• Supporting positioning and physical comfort
• Encouraging social interaction and involvement
• Working closely alongside parents, who are highly experienced in managing care

Qualifications

What We’re Looking For

Essential Skills & Qualities:

• Reliable and punctual
• Excellent communication skills
• Calm, patient, and compassionate approach
• Ability to remain composed in complex or distressing situations
• Commitment to dignity, respect, and person-centred care
• Strong observational skills and attention to detail
• Willingness to learn and adapt to complex needs
• Accurate and timely record keeping

Personal Attributes

The ideal candidate will:

• Be gentle, kind, and nurturing
• Build a trusting, professional relationship with the child and family
• Be patient and non-judgemental
• Take pride in delivering high-quality, meaningful care
• Enjoy being part of a child’s daily routine and development

Why Join This Role?

• Make a meaningful difference in a child’s life
• Work within a supportive, family-centred environment
• Develop skills in specialist paediatric complex care
• Be part of a truly rewarding and impactful role

Additional Information

Here’s what makes us different:

• Free DBS check – we cover the full cost of the DBS application
• Full training & paid induction - no experience needed
• Career growth - clear progression into senior & leadership roles
• Family-friendly - enhanced leave for life’s big moments
• National opportunities - relocate and continue your career within CCH
• Perks & discounts - Blue Light Card, RAF scheme, and more

Ready to apply?

Our quick, simple application process lets you choose an interview time that works for you.

Join Complete Care Amegreen in Birmingham today and be part of something meaningful.