Care Service Manager

City & County Healthcare Group

Posted Fri, 17 Nov 2023






£38k - 42k per Annum

Job type


Care Service Manager - Cambridgeshire (England)

City & County Healthcare Group


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Service Development Manager – Specialist Home Care - City & County

Salary:         £38,000 - £42,000

Location:     Central & Southeast

Base:           Home based role with travel to clients and branch locations



The main purpose of the position is to grow the hours of the specialist care business by winning and mobilising new contracts with Integrated Care Boards and other NHS commissioners


What we offer

A fabulous opportunity to join an existing team of experienced Service Development Managers and become an integral part of the largest care provider in the UK.

You will have the opportunity to work alongside a network of internal colleagues including clinical, operational, legal, recruitment and much more to ensure safe and first-class care provision to our stakeholders and service users.

Each day will be filled with challenging but rewarding opportunities for you to develop and expand your own knowledge and experiences but importantly make a real difference to our clients’ lives

What you’ll do

You will have the responsibility of maintaining existing relationships with key stakeholders including Integrated Care Boards & Case Management companies.

You will be expected to ‘win’ new referrals and manage the onward discharge and mobilisation of the service user’s care programme which will be based at their home.

You will be responsible for the timely acknowledgement of referrals and creation of quotations along with mobilisation plans. Throughout the mobilisation pathway you will play a key role in ensuring that all elements from recruitment, training, care planning, risk assessments and financial agreements have been completed and are in place for the package of care to begin and for it to be handed over to the operational team.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your region or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

  • 25 Days Holiday plus bank holidays
  • Occupational Maternity Pay & Adoption Pay
  • Occupational Paternity Pay*
  • Death in Service Payment*
  • Occupational Sick Pay

*Subject to terms and conditions and qualifying period

What you need

Ideally you will have up-to-date knowledge of the specialist care environment, including regulatory requirements. Evidence of building strong and effective external relationships with customers, and the ability to build internal relationships and agree activities with colleagues to achieve an overall goal, along with persuasion skills to ensure timely completion.

You will have evidence of effective project management, planning and coordination skills. A Health and Social Care Level 5 or equivalent would be desirable.

If you have a genuine empathy with the care sector and care services. A motivation to do the right thing and a passion to ensure high quality care and high-quality outcomes for clients this is the role for you.

Why choose us?

We see extraordinary achievements happen everyday thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.

We are an Equal Opportunities Employer and part of the City and County Healthcare Group.





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